Field Sales Service Engineer

Role Overview

• Provide direct sales and technical services to customers within an industrial environment.
• With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
• Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
• Seek sales opportunities while ensuring customer satisfaction.
• Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
• Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
• Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
• Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.

Requirements

• Must be authorized to work in the US without requiring sponsorship now or in the future.
• Minimum of an associate degree or technical degree in metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields.
• Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
• Basic electrical and mechanical knowledge required, pneumatics experience a plus.
• Must possess strong troubleshooting and analytical skills.
• Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
• Strong interpersonal and communication skills, oral and written, required.

Benefits

• Valid driver’s license and good driving record for term of employment.
• Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work outside of normal business hours.