Full Stack Tech Lead, L2 Support

Role Overview

• Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems.
• Perform code-level investigation and fixes for highest-complexity issues.
• Conduct root cause analysis (RCA) for complex and recurring incidents.
• Support AI-driven and automated workflows through production debugging and log analysis.
• Mandatory On-Call Rotation: Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine.
• Lead daily operations: ticket triage, assignment to L1/L2, and escalation management.
• Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation.
• Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality.
• Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence.
• Manage weekend release activities and coordination (several times per year).

Requirements

• 5+ years of experience in application support or software engineering with heavy support responsibility.
• Prior experience as a Tech Lead or Senior Engineer in managed services is highly preferred.
• Ability to work independently and make critical decisions under pressure during production outages.
• Strong communication skills to simplify technical concepts for clients and stakeholders.
• Structured, detail-oriented, and well-organized approach to incident management.
• Fluent English is required for all tickets, escalations, and global communication.

Tech Stack

• Java

Benefits

• Opportunity to work on a global telecom project with real business impact.
• International environment and cross-functional collaboration.
• Continuous learning and career growth opportunities.
• Professional training and language classes.
• Medical insurance and mental health support.
• Flexible working hours.
• Benefits program covering sports, hobbies, and well-being.
• Inclusive and supportive company culture.