Key skills
ITSMPythonGitVersion ControlCommunicationCollaboration
About this role
Role Overview
- Develop and enhance customizations on ITSM platforms (forms, rules, automations, and workflows)
- Build integrations between systems via APIs
- Develop scripts and solutions using Python
- Support the automation of operational processes and service workflows
- Work with data manipulation and processing to support solutions
- Assist in the analysis and resolution of low-complexity technical issues
- Collaborate with technical and business teams to understand requirements
- Participate in code reviews and continuously improve the quality of deliverables
Requirements
- Knowledge of Python development
- Familiarity with system integrations via APIs (REST)
- Data manipulation and processing
- Programming logic and solution structuring
- Version control with Git in a collaborative environment
- Active listening and strong communication skills
- Continuous learning mindset
- Problem-solving skills and ability to propose solutions
- Organized and responsible with deliverables
- Collaboration with multidisciplinary teams
- Analytical thinking
Tech Stack
- ITSM
- Python