Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc.
Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries
Work with Account Manager to identify the Clients need and education on leave concepts
Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections
Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times
Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days
Participate in client facing meetings along with Account Manager
Be the Operations subject matter expert regarding our processes
If client is put into a Save for Letter Audit, facilitate audit and provide results
Prioritize and organize daily responsibilities in order to meet all deadlines
Engage in ongoing education and training around laws, policies and service delivery
Create a white glove experience for the client
Provide innovative ideas that can support the ongoing growth of the Absence Department
Support Claims Operations
Other Duties as assigned

1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
Exceptional communication and organization skills, with strong focus on customer service
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Be in good standing – not currently on a performance improvement plan
Attention to detail with excellent quality is a must
Computer literate and proficient in Microsoft Office Suite.

Absence Claims Consultant

Key skills