Key skills
TypeScriptPythonC#CGoAWSTerraformKubernetesPrometheusGrafanaDatadogSaaSCommunicationCollaboration
About this role
Role Overview
- Teach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms
- Support product teams in improving the performance and availability of their systems
- Be hands-on in code and infrastructure to help product teams with reliability improvements
- Provide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base
- Support the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience
- Collaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards
- Guide product teams in designing systems for resilience and graceful failure under heavy load
- Assist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation
- Analyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams
- Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market
Requirements
- Previous experience as a Site Reliability Engineer
- Experience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams
- Experience managing and supporting a large scale internet facing service
- Experience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives
- Experience working with very large relational databases
- Experience in using service level objectives to improve application performance
- A proactive, innovative mindset
Benefits
- Great communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements
- Solid hands-on experience across our core platform stack:
- AWS (supporting and improving cloud infrastructure used by product teams)
- Terraform (infrastructure as code; comfortable operating with Terraform day-to-day)
- Kubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)
- Experience using industry-standard observability tooling
- we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)
- Strong collaboration and communication skills
- able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences
- Exposure to Python (or a similar C-based language like TypeScript, Go, C#)
- able to understand how applications behave in production to support observability and reliability improvements
- Previous experience working in small, highly autonomous teams
- A working style that fits how we operate:
- Comfortable with ambiguity and able to create structure in unclear situations
- Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)
- Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop
- Autonomy and accountability
- making progress independently and owning outcomes