Senior Technical Support Engineer

Role Overview

• Resolving escalated technical issues that others cannot solve
• Leading customer crisis situations
• Developing advanced troubleshooting procedures
• Mentoring Technical Support Engineers and Associates.
• Participating in product development discussions
• Contributing to technical documentation
• Representing the support perspective in cross-functional initiatives

Requirements

• Practical experience in Information Technology, Engineering, or related technical field
• 3-5 years of progressive technical support experience with increasing complexity
• Advanced troubleshooting skills across multiple technology stacks
• Proven mentoring and knowledge transfer capabilities
• Experience leading critical issue resolution and customer crisis management
• Strong SQL skills including complex query writing and performance optimization
• Deep understanding of enterprise software architecture and integrations
• Experience with API development/troubleshooting and web services

Tech Stack

• SQL

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan