Troubleshooting software and hardware issues in a round robin phone and ticketing queues
Collaborating with internal teams to resolve escalated cases
Documenting solutions for knowledge sharing
Contributing to process improvements that enhance our overall support delivery
Working across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments

Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments

Flexible time off to include paid holidays and volunteer time
Robust health, dental, and vision insurance plans on your first day of employment
Employer-paid life insurance/AD&D/short-term and long-term disability insurance
Comprehensive employee assistance program (EAP)
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan

Technical Support Engineer – Quickcharge

Key skills