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Virtual Assistant – Operations, Customer Support at Hunt St | JobVerse
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Virtual Assistant – Operations, Customer Support
Hunt St
Remote
Website
LinkedIn
Virtual Assistant – Operations, Customer Support
Philippines
Contract
1 day ago
$1,500 - $1,800 AUD
No Sponsorship
Apply Now
About this role
Role Overview
Respond to customer enquiries via email
Triage and escalate complex queries
Schedule client calls
Follow up on quotes and enquiries
Process new trade account requests
Gather client testimonials and imagery
Review client plans and extract panel sizes
Prepare draft quotes
Cross-check measurements and finishes
Convert invoices into production orders, ensuring all details are accurate
Maintain tracking systems
Liaise with manufacturers
Track production and follow up delays
Book freight and prepare documentation
Send dispatch notifications
Monitor deliveries
Manage boards and workflows
Ensure accurate tracking
Manage Facebook, Instagram, TikTok, Pinterest accounts
Create, schedule and publish approved content
Repurpose content across platforms
Respond to comments/messages
Maintain posting consistency and monitor social trends
Identify social opportunities
Create and maintain SOPs and organise SOP library
Identify process gaps and improve workflows
Build FAQ database
Create templated responses
Maintain knowledge resources
Requirements
Excellent written English
Strong attention to detail
Experience managing social media platforms
Organised and process-driven
Interior design or cabinetry exposure (desirable)
eCommerce or customer service experience (desirable)
Experience with Monday.com or similar (desirable)
Experience with Xero or similar (desirable)
Experience with Canva / content tools (desirable)
Apply Now
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