About this role
Role Overview
- Respond to customer enquiries via email
- Triage and escalate complex queries
- Schedule client calls
- Follow up on quotes and enquiries
- Process new trade account requests
- Gather client testimonials and imagery
- Review client plans and extract panel sizes
- Prepare draft quotes
- Cross-check measurements and finishes
- Convert invoices into production orders, ensuring all details are accurate
- Maintain tracking systems
- Liaise with manufacturers
- Track production and follow up delays
- Book freight and prepare documentation
- Send dispatch notifications
- Monitor deliveries
- Manage boards and workflows
- Ensure accurate tracking
- Manage Facebook, Instagram, TikTok, Pinterest accounts
- Create, schedule and publish approved content
- Repurpose content across platforms
- Respond to comments/messages
- Maintain posting consistency and monitor social trends
- Identify social opportunities
- Create and maintain SOPs and organise SOP library
- Identify process gaps and improve workflows
- Build FAQ database
- Create templated responses
- Maintain knowledge resources
Requirements
- Excellent written English
- Strong attention to detail
- Experience managing social media platforms
- Organised and process-driven
- Interior design or cabinetry exposure (desirable)
- eCommerce or customer service experience (desirable)
- Experience with Monday.com or similar (desirable)
- Experience with Xero or similar (desirable)
- Experience with Canva / content tools (desirable)