Responsible for completing all incoming orders successfully through delivery.
Resolve sales orders issues.
Process approved Credit and Debit request via SF repository.
Process Change Orders
Point of contact for audits, which includes pulling necessary documentation from appropriate sources.
Collaborate closely with Order Fulfillment, Warehouse, and Purchasing teams in order to resolve issues and create service improvements.
Respond and resolve all customer complaints and inquiries in a timely manner.
Train on new processes.
Back-up other team members as needed.
Assist with entry of Global Business group orders.
Test SAP order changes to IT and Quality specifications.
Monitor all team boxes and ensure appropriate turnaround time.

Senior Order Administrator

Key skills