On-site service execution and support (order and incident management) as part of the modern digital workplace — Workplace-as-a-Service for a global client in the pharmaceutical sector and a client in the technical sector
User support at the IT Service Point
Meeting room support: troubleshooting and support for IT equipment in conference rooms
Delivery, installation, repair, deployment and upgrading of PC systems
Handling incident reports via a ticketing system
Configuring PC systems with the appropriate customer image
Setup and support of special devices (barcode scanners, label printers, etc.)
Replacement, installation and documentation of network components (access points, switches, etc.)
Patching and fault resolution for telecommunications lines
Setup, dismantling and reconfiguration of PC workstations
Participation in projects related to workplace services

Completed vocational training as an IT specialist for system integration (or equivalent)
Solid knowledge of Microsoft Windows 7/10 and Microsoft Office (2010 and later)
Good experience with standard PC/notebook hardware (HP/Lenovo)
Knowledge of telecommunications end devices (iPhones, iPads, smartphones, VoIP)
Basic knowledge of Active Directory is an advantage
Desirable: knowledge of network technologies, remote/VPN access, print servers and ITIL
Advanced German language skills and good knowledge of English and/or another foreign language (written and spoken)

Work-life balance: flexible working hours
Time off: 30 days of annual leave per year and additional days off on 24.12 and 31.12.2026
Attractive compensation: annual salary and bonus review, employer-funded company pension plan
Efficient collaboration: flat hierarchies with an informal first-name culture and short decision-making processes
Latest hardware: MacBook or Windows laptop plus an iPhone with dual-SIM
Career & development: individual support through our career path model, curated training catalogue and regular development reviews
Parking: free parking spaces nearby
Sustainable mobility: subsidy toward the leasing rate for a company bike (JobRad)
Team & events: summer party, bowling, online quiz & more

IT Service Engineer

Key skills