Prepare and present management reports on status, performance and deployment volumes, identifying trends and proposing action plans;
Act as the escalation focal point for complex or blocking issues not resolved by the team;
Provide technical and operational support to analysts following the delivery journey;
Schedule activities with customers and field technicians when necessary, especially in critical or high-complexity situations;
Conduct strategic follow-up with key customers, ensuring alignment and satisfaction;
Ensure proper documentation and recording of activities in systems (CRM), auditing team information;
Perform final technical and documentary validation of completed projects (QA), ensuring quality before delivery to the customer;
Proactively coordinate with internal areas and partners to ensure deadlines are met and bottlenecks are resolved;
Identify opportunities to improve delivery processes and propose actions to increase efficiency and quality.

Previous experience in post-sales operations, activations or service delivery management;
Experience in high-volume environments and SLA management;
Analytical ability to build and interpret metrics and reports;
Experience with CRM systems and activity tracking;
Strong communication skills to interface with customers, suppliers and internal teams;
Ability to perform in critical scenarios, with a sense of urgency and prioritization;
Organized, proactive profile with a focus on problem solving.

Differentials

Post-Sales Specialist – Activations and Deliveries

Key skills