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Post-Sales Specialist – Activations and Deliveries at Brasil TecPar | JobVerse
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Post-Sales Specialist – Activations and Deliveries
Brasil TecPar
Remote
Website
LinkedIn
Post-Sales Specialist – Activations and Deliveries
Brazil
Full Time
1 day ago
No Sponsorship
Apply Now
Key skills
CRM
Communication
Problem Solving
Sales
About this role
Role Overview
Prepare and present management reports on status, performance and deployment volumes, identifying trends and proposing action plans;
Act as the escalation focal point for complex or blocking issues not resolved by the team;
Provide technical and operational support to analysts following the delivery journey;
Schedule activities with customers and field technicians when necessary, especially in critical or high-complexity situations;
Conduct strategic follow-up with key customers, ensuring alignment and satisfaction;
Ensure proper documentation and recording of activities in systems (CRM), auditing team information;
Perform final technical and documentary validation of completed projects (QA), ensuring quality before delivery to the customer;
Proactively coordinate with internal areas and partners to ensure deadlines are met and bottlenecks are resolved;
Identify opportunities to improve delivery processes and propose actions to increase efficiency and quality.
Requirements
Previous experience in post-sales operations, activations or service delivery management;
Experience in high-volume environments and SLA management;
Analytical ability to build and interpret metrics and reports;
Experience with CRM systems and activity tracking;
Strong communication skills to interface with customers, suppliers and internal teams;
Ability to perform in critical scenarios, with a sense of urgency and prioritization;
Organized, proactive profile with a focus on problem solving.
Differentials
Experience in Telecom, IT or B2B services;
Experience in project or deployment management;
Knowledge of operational control tools and metrics;
Experience with process auditing or quality assurance (QA).
Benefits
RVI
Incentive variable compensation
Profit Sharing – PLR
Childcare assistance
Life insurance
Meal voucher
Food voucher
Transportation voucher
Mobility allowance
Unimed health plan
Dental plan
Gym discounts (TotalPass)
C4Life
Discounted internet and mobile phone plans
Apply Now
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