Handle incoming customer service emails and thoroughly evaluate incoming RFQs by analyzing customer specifications and technical data to ensure alignment with our product capabilities.
Ensure quotes and orders are completed in a timely manner by providing technical product support and quotations as well as product datasheets.
Provide customer and sales support assistance with both commercial and technical issues and work closely with intercompany departments.
Assist sales personnel, distributors, and end-users to ensure order accuracy and proper order flow.
Maintain and update the company’s CRM database and input customer data as required.
Remain knowledgeable of company’s products, market, industry trends and competitors.
Promote and maintain a strong customer service image for customers.
Maintain accurate and organized records.
Communicate effectively and professionally with all internal and external customers.

Bachelor’s degree in business management, engineering, or related field or 3 to 5 years related industrial inside sales experience or equivalent combination of education and experience.
Previous experience in industrial market or related field selling or supporting technical products such as control valves or control valve automation are required.
Positive and assertive attitude with excellent outgoing interpersonal skills and ability to work as a part of a team with high work ethic, be detail oriented and have a strong commitment to personal development and learning.
Ability to manage high volume, multiple competing priorities and customer requests, while always maintaining a positive, courteous and professional attitude.
Must be able to work independently and have excellent time management and organizational skills.
Ability to proficiently communicate technical concepts and designs clearly both orally and in writing.
Intermediate computer proficiency in windows environment, word, excel, outlook email application and CRM databases.
Knowledge of equal percentage or liner control valves, electric actuation, steam or process equipment and valve sizing software is a plus.
Experience in field technical support is a plus.
Ability to speak English is a must and the ability to speak Spanish or German would be considered a plus.
Must always have a current and valid driver’s license and acceptable driving record.
Must be able to physically lift up to 25 lbs.

Competitive salary and benefits package (health, dental, vision, 401k).
Exciting growth opportunities with a company investing heavily in engineering.
A chance to work on innovative projects in both commercial and military markets.
A collaborative environment in which the engineering, manufacturing and sales teams work together as one.

Inside Sales, Technical Support

Key skills