Customer Care Representative

Role Overview

• Provides outstanding service to customers by responding to inbound customer calls, inquiries, and requests
• Actively engages customers to ensure understanding and provide accurate responses
• Utilizes software, databases, and tools appropriately when addressing various topics presented by customers
• Builds rapport with customers and relationships with call center team members
• Assesses customer needs and makes sales recommendations
• Participates in training and learning opportunities

Requirements

• High school diploma or GED
• 2-4 years of customer service or inside sales experience
• Demonstrated ability to work as part of a team in a collaborative environment
• Legally eligible to work in the US
• Outstanding relationship management skills
• Excellent listening, communication, and problem-solving skills
• Ability to identify and develop sales opportunities
• Demonstrated proficiency with Microsoft Office
• Typing proficiency
• Working knowledge of Microsoft Dynamic for CRM or similar software systems

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways