Customer Care Representative

Role Overview

• Provide outstanding service to customers by addressing inquiries and requests
• Respond efficiently and accurately to customers' concerns
• Build rapport with customers and maintain lasting relationships
• Meet or exceed call center metrics and provide excellent customer service
• Engage with customers to assess needs and make sales recommendations
• Participate in training and learning opportunities to expand knowledge

Requirements

• High school diploma or GED
• 2-4 years of customer service or inside sales experience
• Demonstrated ability to work as part of a team
• Legally eligible to work in the US
• Advanced degree or relevant sales certifications preferred
• Outstanding relationship management skills
• Proficiency with Microsoft Office
• Typing proficiency
• Working knowledge of Microsoft Dynamics for CRM or similar software systems

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways