Engage with Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements
Provide strategic consultation and recommendations across technical architecture, DevOps, performance, and solution design specific to B2C Commerce
Serve as a trusted Commerce Cloud SME for broader Cloud Success organization
Translate complex technical concepts for diverse audiences, establishing yourself as a trusted advisor in crucial conversations
Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption
Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth
Work closely with diverse teams of professionals to evaluate technical architecture and optimize performance

8 years proven experience in enterprise consulting
5+ years proven hands-on experience with Salesforce B2C Commerce platform
Deep understanding of data modelling, integration architectures, and data governance best practices
Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
Understanding of web technologies like HTML, SQL, Javascript, React, XML, JSON, and CSS
Experience with system architecture design and integration patterns
Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
Customer-centric discovery
ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
Knowledge of functions outside of Commerce that impact Commerce operations and decision making
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Success Architect – B2C Commerce

Key skills