Project manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocations
Manage construction vendors for North American store projects and track budgets for CAPEX and operating expenses
Oversee daily operations of stores across North America, ensuring compliance with company policies and procedures
Monitor and analyze store inventory performance metrics, implementing corrective actions for improvement
Oversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellence
Oversee, localize, and roll out retail systems and systematic training for North American retail stores
Communicate with stakeholders throughout new and existing programs to garner support and alignment
Identify opportunities for process improvement and implement best practices across all programs
Own Loss Prevention across all NA stores, including reporting, store training, and external security support
Maintain strong relationships with LP partners and vendors to ensure stores are supported
Implement effective Loss Prevention measures to safeguard company assets and minimize shrinkage
Lead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedback
Maintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issues
Procure new vendors to improve service to stores across North America

Bachelor’s Degree or equivalent experience
PMP/CAPM a plus but not required
5+ years of construction/project management experience, with a strong emphasis on delivering in retail stores
5+ years of high-level retail experience/leadership experience
Proven experience in planning, scheduling, budgeting, resourcing, and successfully executing multiple concurrent projects
Consistent history of effective collaboration with internal and external partners to meet project deadlines
Proven ability to drive high-velocity results and sustain a vibrant brand culture across a distributed network
Expert at maintaining rigorous store compliance across safety, inventory health, and SOPs
Skilled in orchestrating specialized retail vendors and contractors for seamless service delivery
Demonstrated proficiency in managing CAPEX and OPEX budgets for resource efficiency and profitability
Capable of influencing corporate, regional, and retail leadership and delivering high-impact presentations
Expert at deconstructing complex initiatives into actionable workstreams for flawless execution
Able to manage a diverse portfolio of competing priorities while maintaining quality
Advanced mastery of Microsoft Office Suite for data analysis, project tracking, and communications

Retail Operations Manager

Key skills