Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler)
Perform patching, updates, and system upgrades in line with enterprise change management policies
Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
Serve as the technical escalation point for Citrix-related issues within IT operations
Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
Mentor support teams and transfer knowledge to ensure consistent support coverage
Monitor system alerts, identify systemic issues, and implement long-term corrective actions

Doctorate degree OR Master’s degree and 2 years of Information Technology, Computer Science, or related field OR Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field OR Associate’s degree and 8 years of Information Technology, Computer Science, or related field OR High school diploma / GED and 10 years of Information Technology, Computer Science, or related field
6-10 years of experience managing and supporting Citrix environments
Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture
Proficiency with Windows Server, Active Directory, and Group Policy
Familiarity with virtualization platforms such as VMware or Hyper-V
Strong analytical and troubleshooting skills for complex virtualization and connectivity issues
Experience implementing patch management, monitoring, and resiliency testing
Familiarity with security best practices for virtual environments
Excellent documentation and communication skills, especially in a global team structure
Passion for continuous improvement, automation, and operational excellence
Experience collaborating in regulated or GxP-compliant environments (preferred)
Certifications (Preferred): Citrix Certified Professional – Virtualization (CCP-V)
Citrix Certified Professional – Networking (CCP-N)
Microsoft Certified: Windows Server or Azure Administrator
VMware Certified Professional (VCP)

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

IS Engineer – Citrix Specialist

Key skills