Technical Training Specialist

Role Overview

• Delivering North America (NA) technical training classes for customers, partners, and employees
• Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem
• Provide training recommendations with the Training Consultants during customer planning meetings
• Work closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers
• Provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students
• Ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions
• Drive customer satisfaction and strong customer relationships
• Training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

Requirements

• High School diploma or equivalent
• 3+ years of technical experience with ASTRO/P25 communication systems
• Strong knowledge of P25 Systems Integration
• 5+ years of practical technical experience
• 3+ years of technical training experience
• Working knowledge of networking, PCs, and Operating Systems
• Willing to travel approximately 50%
• Self motivated in both team and solo environments
• Excellent written and oral communication skills
• Committed to accuracy and high standards
• Adept at building strong relationships internally and externally
• Ability to scope effort and coordinate work to meet internal, external, and project timelines
• Customer Service focused
• Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
• Ability to act independently to uncover and resolve problems
• Understanding of the how elements form a solution
• Research and operate cross-functionally to learn new ideas for innovation
• Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
• Consult with management and peers
• Associates degree in Adult Education Networking, or similar is preferred
• Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
• Working knowledge and experience with P25 Communications Systems and subscribers
• Training Certification or Training Development Experience
• System Management experience in IP Based Dispatch Consoles
• Working knowledge of Visio, MS Office, and Google Suite

Tech Stack

• VoIP

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!