NG911 On-site System Manager

Role Overview

• Be on-site at the USMC base at Charleston, SC during business hours as needed.
• Support remotely and on-site various USMC 911 systems within the US.
• Manage and lead day-to-day activities in meeting MSI’s contractual commitments.
• Manage and lead our relationship with the local service partner.
• Ensure that customer satisfaction goals are met both internally and with the customer.
• Procure and coordinate any internal resources that maybe needed.
• Ensure compliance with response/restoration time commitment.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.

Requirements

• High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
• Must be able to obtain background clearance as required by our government customers.
• Legal authorization to work in the U.S. indefinitely is required.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!