Charleston, North Carolina, United States of America
Full Time
1 week ago
$90,000 - $105,000 USD
Visa Sponsor
About this role
Role Overview
Be on-site at the USMC base at Charleston, SC during business hours as needed.
Support remotely and on-site various USMC 911 systems within the US.
Manage and lead day-to-day activities in meeting MSI’s contractual commitments.
Manage and lead our relationship with the local service partner.
Ensure that customer satisfaction goals are met both internally and with the customer.
Procure and coordinate any internal resources that maybe needed.
Ensure compliance with response/restoration time commitment.
Remotely diagnose system failure and facilitate call management as applicable.
Manage Emergency Service efforts and escalation procedures.
Requirements
High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
Must be able to obtain background clearance as required by our government customers.
Legal authorization to work in the U.S. indefinitely is required.