HVAC Trainer, Technical Support

Role Overview

• Development, implementation and maintenance of educational materials for HVAC product and services training.
• Prepare sales aids, stock lists, match up forms etc for internal and customer use.
• Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Development and updating of a variety of HVAC certification programs as necessary.
• Functions as an internal consultant on HVAC product lines to assess, measure, and enhance the performance of employees.
• Responds in a timely manner to customers and TGG associates seeking technical support.
• When necessary, visit job sites with customers and vendors.
• Maintains records of HVAC training activities and employee attendance and progress.
• Also requires tracking income and expenses for all training.
• Coordinates learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development group.

Requirements

• Monitor the HVAC training programs to evaluate their effectiveness and recommend modifications as necessary.
• Develop, implement and maintain educational materials for HVAC product and services training.
• Prepare sales aids, stock lists, match up forms etc for internal and customer use.
• Be familiar with Wrightsoft to assist branches who need help with this program.
• Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Become certified trainer in vendor training programs (Kohler, Mitsubishi).
• Respond in a timely manner to customers and TGG associates seeking technical support.
• When necessary, visit job sites with customers and vendors.
• Maintain records of HVAC training activities and employee attendance and progress.
• Track income and expenses for all training.
• Collaborate with purchasing and branch staff to collectively identify the necessary HVAC products for servicing the marketplace.
• Interface with new hired and tenured employees to ensure that the HVAC sales training program addresses both current and future organizational needs.
• Continuously remain abreast of HVAC industry trends and monitor HVAC marketplace.
• Work with VP of Marketing and manufacturers representatives to set up counter days and other educational functions for The Granite Group staff and customers.
• Facilitate and support the integration of company marketing concepts and strategies within the sales function and convey integration methods to the branch staff.
• Accompany outsides sales team and branch managers during client presentations; proactively secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy.
• Perform all duties in a consistently safe manner and adhere to all company safety policies.
• Perform other duties as assigned.