HVAC Trainer, Technical Support

Role Overview

• Develop, implement, and maintain educational materials for HVAC product and services training
• Prepare sales aids, stock lists, and forms for internal and customer use
• Schedule and deliver training for branch personnel and customers
• Develop and update HVAC certification programs
• Monitor HVAC training programs and recommend modifications
• Provide technical support to customers and associates
• Maintain records of training activities and employee attendance
• Coordinate learning delivery through multiple mediums
• Collaborate with marketing for integration of concepts in sales function
• Identify necessary HVAC products in collaboration with purchasing and branch staff

Requirements

• Proficiency in HVAC product technical knowledge
• Familiarity with HVAC training programs
• Strong communication skills
• Ability to evaluate training effectiveness
• Experience in coordinating training sessions
• Familiarity with Wrightsoft software
• Ability to work collaboratively with sales team and customers
• Ability to monitor and report training metrics