Application Support Technician

Role Overview

• Provide frontline support by responding to customer inquiries
• Diagnose software issues and ensure timely resolution of customer requests
• Collaborate within the swarm support model to resolve customer issues effectively
• Serve as a knowledgeable resource within the swarm support team
• Ensure timely follow-up with customers on outstanding issues

Requirements

• 4+ years of experience in software/application support
• Strong verbal and written communication skills
• Ability to handle multiple assignments, prioritize tasks, and meet deadlines
• Excellent analytical and troubleshooting skills
• Proven ability to work as part of a fast-paced team
• SQL ability to read, write and understand SQL
• API knowledge
• Prior use of Postman, SoapUI or similar
• Microsoft Office 365 tools and features

Tech Stack

• SQL

Benefits

• Health insurance
• Flexible working arrangements
• Professional development opportunities