Key skills
PMPProject Management
About this role
Role Overview
- Determine caseloads for various consultive services and programs, ensures client satisfaction, and adherence to overall program metrics and service level agreements.
- Collects, monitors, and analyze metrics and performance measures, including quality, continuity, and completeness of documentation of services.
- Monitors performance, conducts data analysis, and implements improvements based on collected data.
- Compares progress against established goals and reporting on performance while ensuring delivery Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards are met.
- Ensures that services delivered meet the requirements, needs, and expectations of service recipients.
- Lead, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellness.
- Oversee quality assurance and compliance for their workstream.
- Determine and manage caseload distribution to ensure client needs and service demand are met effectively.
- Monitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentation.
- Ensure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvements.
- Compare program performance against established goals and prepare reports on operational outcomes and service effectiveness.
- Collaborate with internal and external stakeholders to ensure services meet client requirements, expectations, and contractual obligations.
- Perform project and quality management activities in support of operational excellence.
- Perform additional duties as assigned.
Requirements
- Minimum of a Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
- Hold a valid, unrestricted license that grants the ability to practice individually as a licensed therapist
- Certified Project Management Professional (PMP) or Certified Employee Assistance Professional (CEAP).
- 15+ years of experience managing a program of similar size and complexity
- Ability to build strong customer relationships and deliver solutions
- Ability to exhibit strong business and financial acumen
- Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business
- Ability to establish clear responsibilities, processes and accountability measures for your team
- Ability to build effective teams and talented team members
- Ability to assist employees in meeting both their career and organizational goals
- Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team
- Ability to consistently achieve results under tough circumstances and manage complex situations
- U.S. citizenship and fluency in English required.
- Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
- Ability to maintain and retain suitability investigation and clearance as required.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
Tech Stack
- PMP
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement