Key skills
CCommunicationSales
About this role
Role Overview
- Delivers technical support and maintenance services to customers
- Documents service activities
- Works under direct supervision and using independent judgment
- Tracks and records customer interaction time
- Prepares for service visits by diagnosing issues
- Assists in addressing customer escalations
- Executes service tasks in the field
- Supports business growth by identifying sales opportunities
- Expands knowledge of assigned products and services continuously
Requirements
- Minimum 4 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills.
- Regulatory Compliance
- Data Analysis & Interpretation
- Root Cause Analysis (RCA)
- Troubleshooting
- Escalation Management
- Service Operations
- Technical Documentation
- Customer Service
- KPI Monitoring and Reporting
- Product Installation
- Product Repair & Maintenance
Benefits
- Health technology company that values every human
- Equal Employment and Opportunity Employer
- Fostering a culture of respect and professionalism