Joining an entrepreneurial, but global team.
As part of a team dedicated to take responsibility, building knowledge every day and understanding client needs.
Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
Participate and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.

Passion and persistence for helping people and solving complex problems.
Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other.
You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
Experience in
or passion for
analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
Experience in problem solving (structured thinking, analytical, brainy).
Strong work ethic, self-motivated.

Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
Long Service Award: Recognition for your dedication and loyalty.
Flexible Working Arrangements: Balance work and personal life effectively.
Access to Learning and Development Resources: Empowering your professional growth.

Product Specialist

Key skills