Manager, Relational Databases

Role Overview

• Reporting to the Director, Relational Databases, as the Manager, Relational Databases you will play a key technical and team leadership role for the Relational Databases team within Data Management Services (DMS).
• You will lead a team of technical database operations staff to manage, operate, renew and support relational database technologies.
• You will manage the performance management and career development of 6 to 10 direct reports in an Oracle, PostgreSQL (Postgres), and AWS RDS environment.
• Prioritize, organize and manage all activities of a Relational Databases team.
• Plan and coordinate baseline and client project activities.
• Lead delivery of database technology upgrades, patches, fixes.
• Provide oversight to production support issues on all technologies and applications supported by the Relational Databases teams.
• Ensure software issues are reported by staff and handled or resolved by suppliers in timely turn around.
• Ensure processes and procedures and set up, maintained and complied by staff, clients and suppliers.
• Build and track service performance metrics and system usage metrics as input to capacity plan and budget planning.
• Establish, manage and reports KPIs, SLAs for all services managed by the team within DMS.
• Identifies trends and assess opportunities to improve processes and execution of changes to meet overall schedule of projects.
• Proactively identifies and tracks risks and develops mitigation plans to manage risks.
• Oversee team’s participation in DR exercises, currency programs, audit requirements and ensure that security patches for proper remediation are applied on a timely basis.
• Ensure all operational, administrative, and compliance functions are properly executed in accordance with best practices.
• Continuously monitor operational processes and escalate issues to leadership as required.
• Lead, manage and mentor a team of technology professionals, including objective setting, performance review and career development.
• Partner with the Practice team to attract/recruit/retain the right talent.
• Manages the hiring process, reviewing resumes, coordinating and conducting interviews.

Requirements

• Current or recent database operations and DBA team management experience
• Extensive technical knowledge and experience of relational database software technologies and infrastructure, specifically Oracle, PostgreSQL (Postgres), AWS RDS and other cloud database services.
• Various operating systems experience across Unix, Linux and Cloud platforms is highly desirable
• Bachelor's degree in Computer Science or equivalent experience
• Excellent interpersonal communication, organization and relationship management skills
• 5 + years progressive technical and database administration (DBA) team management experience within an IT function
• Experience in orchestrating and delivering database implementation and upgrade projects
• Experience with Systems Development Life Cycle and Agile Methodologies
• Ability to communicate openly and effectively with staff, management, clients, suppliers and vendors at all levels.
• Ability to adapt and thrive in an environment of pressing deadlines and changing conditions.
• Good decision-making skills and able to respond well in high-pressure situations
• Ability to influence and cultivate credible relationships to affect change.

Tech Stack

• AWS
• Cloud
• Linux
• Oracle
• Postgres
• Unix

Benefits

• Flexible hybrid work model including in-country (Canada) work-from-home if you prefer
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential