Business Continuity Analyst

Role Overview

• Provide operational resilience enablement through governance support, reporting and analytics, data integrity monitoring, and IT Service Continuity Management (ITSCM) program maintenance.
• Improve consistency, quality, and scalability of resilience services by executing recurring governance activities.
• Maintain data integrity across resilience tools, supporting reporting/insights (including Power BI automation).
• Coordinate ITSCM reporting, document maintenance, RCSA/audit support, and exercise coordination.
• Deliver governance, compliance, and operational resilience enablement activities through the Center of Excellence (CoE).
• Provide reporting and analytics support, producing dashboards, metrics, and insights for governance forums, management reporting, and resilience oversight.
• Conduct CMDB application reviews, identifying withdrawn, unauthorised, or incomplete records and coordinating validation and corrective actions with divisional stakeholders.
• Maintain third‑party data accuracy, including ongoing MSP flag maintenance and alignment of third‑party records across BCM and TPRM data sources.
• Support ENS system migration activities, including data extraction, data management, and ongoing maintenance of ENS templates as migration requirements are confirmed.
• Produce BC awareness and competency reporting, including extraction and generation of eLearning/KRI reports from HR systems (e.g., Workday).
• Deliver BCM tools uplift initiatives, including analysis of advanced reporting capabilities and identification of opportunities for automation and improved system insights.

Requirements

• Experience in roles involving business continuity (e.g. exercising), operational resiliency (e.g. recovery planning), risk management (e.g. RCSA), disaster recovery, data analytics and reporting, and DR and business continuity tools.
• Solid exposure in general insurance / finance industry
• Tertiary Degree or equivalent combination of education and work experience.
• Understanding of business continuity and DR principles, processes, and methodologies
• Strong analytical and problem-solving skills are crucial for identifying risks and developing effective solutions.
• Excellent communication (written and verbal) is needed to engage with stakeholders and convey complex information clearly.
• Ability to build relationships and work effectively with diverse teams and stakeholders is important.
• Strong organizational skills are needed to manage multiple tasks and projects simultaneously.
• Proficiency in relevant software and tools, such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Benefits

• Health insurance
• Professional development opportunities
• Paid time off