Principal Infrastructure Administrator

Role Overview

• Support all Systems and Infrastructure for Whitefish Credit Union.
• Perform complex project planning and maintenance tasks independently.
• Provide Tier 3 support to resolve issues that are assigned to the IT project engineering team.
• Participate in the critical system support structure with other IT departments.
• Function with a very high degree of autonomy and self-direction once assigned work.

Requirements

• Bachelor’s degree in computer science, MIS or a related subject.
• 5+ years related employment experience.
• Currently have (or willing to obtain within the first 12 months)
• MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level.
• 3-5 years of work experience managing networking infrastructure lifecycle, including installations, configurations, upgrades and replacements.
• 1-3 years of work experience managing Windows and Linux/Unix based server systems.
• 1-3 years of work experience with Virtualization or SAN systems.
• Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
• Ability and willingness to travel to all branch locations.
• Ability to be periodically available on an on-call basis to ensure availability of WCU systems.
• Ability to work nights and weekends as needed, which may include holidays or non-standard business hours.
• Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders.
• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
• Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
• Ability to lift up to 75 lbs. to overhead positions with or without accommodation.

Tech Stack

• Azure
• DNS
• Firewalls
• Linux
• Unix

Benefits

• Participate, engage, and occasionally lead team meetings, team building activities, and other opportunities to strengthen the department.
• Execute project-related tasks from concept, planning, design through project completion.
• Actively maintain education and cross-training on infrastructure areas of expertise.
• Prepare, lead, and attend training when available and appropriate.
• Participate in the evaluation and estimation of infrastructure work requests, and major projects.
• Provide management with insightful systems recommendations that include detailed work plans along with supporting documents such as VISIO diagrams.
• Participate in infrastructure project development and planning.
• Troubleshoot system outages and performance issues in support of key business processes and core services.
• Configure and install systems equipment to ensure their reliable operation for fulfilling business objectives and processes.
• Conduct research on systems products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Participate in new and existing equipment, hardware, and software installs and upgrades.
• Interact with vendors, outsourcers, and contractors to ensure SLA and project performance.
• Create, follow, maintain, and update documentation and checklists to ensure efficiency and consistency.
• Use advanced troubleshooting methodologies that provide efficient, effective resolution and minimize negative impacts.
• Plan and design systems infrastructure, including acquisition and installation of new equipment and reconfiguration of existing equipment to meet changing organizational needs.
• Develop and maintain network documentation and policies for security and use of the network.
• Report to work on time and as scheduled.
• Perform other duties as assigned.