Provide leadership and expertise supporting a complex IT service contract delivering large-scale networks, IT Engineering, Custom and COTs Web and Application Development (ServiceNow, WordPress, custom apps), and customer support
Define the technical and business goals necessary to develop and deliver IT services and staffing
Formulate and enforce work standards, assigning schedules, reviewing work discrepancies, supervising and developing personnel, communicating policies, purposes, and goals of the organization
Manage and oversee Task Order contract personnel, ensuring the high-quality, successful completion of scope of work, and deliverables in compliance with the SOW
Provide frequent updates on risks, issues, dependencies, and program status to include the delivery of program CDRLs
Execute day-to-day management of the Task Order, leading a group of Managers and developing strategic objectives to ensure that long-term requirements will be satisfied
Deliver process improvements to enhance efficiency and modernize Government operations

Active TS/SCI with Poly
ITIL Certification and implementation experience
Bachelor’s degree or equivalent and 10+ years of project management experience
3+ years of ServiceNow experience
Experience managing various IT Services, such as cloud-based network solutions and Sponsor legacy infrastructure, 24x7 requirements covering Tier I, II and III networks, infrastructure, endpoint, etc. support, and Agile/SAFE software and web development projects
Experience managing roadmaps for continual IT transformation, including for Federal customers in secure environments
Experience managing complex tasks under a tight budget, limited requirements, and time constraint
Experience driving process improvements and innovative solutions such as automation and improving time to market/delivery
Experience creating dashboards or data visualizations using tools such as Tableau or ServiceNow
Strong verbal and written communications skills in addition to good organization and time management skills
Proven experience building and maintaining strong customer relationships

Program Manager

Key skills