Senior ServiceNow SAM Developer

Role Overview

• Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions
• Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro
• Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies
• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro
• Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods
• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance
• Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance
• Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses)
• Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR)
• Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform
• Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module
• Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations
• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability
• Provide expert-level support and guidance to SAM analysts and other stakeholders
• Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows
• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals
• Participate in peer code reviews and contribute to overall development best practices
• Provide training and knowledge transfer to end-users and junior team members.

Requirements

• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• 5+ years of hands-on experience as a ServiceNow Developer/Engineer
• 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro
• Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements
• Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks
• Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM
• Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations)
• Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket)
• Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow
• Excellent analytical, problem-solving, and critical thinking skills
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• High attention to detail and commitment to quality.

Tech Stack

• ITSM
• JavaScript
• Oracle
• ServiceNow
• SOAP
• VMware

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits