Manage inbound and outbound calls to address customer inquiries and concerns.
Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
Perform data entry tasks to update customer records and track interactions.
Analyze customer feedback and provide insights for service improvement.
Assist customers with troubleshooting issues and provide effective solutions.
Collaborate with team members to enhance overall customer satisfaction.
Maintain a professional demeanor while handling challenging situations.

Position open to U.S. Residents only
Property & Casualty required.
Life and Health also preferred.
State Farm experience preferred, insurance experience is a bonus.
Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
Must have access to fast and reliable internet service.
Must be comfortable working in the Eastern Time Zone.
Excellent communication skills
written, verbal and listening
Self-motivated
Ability to multi-task
Ability to effectively relate to a customer
Ability to work in a fast-paced, team friendly environment
Must have the ability to carry out daily responsibilities without supervision
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members.

Licensed Customer Service Representative

Key skills