Collector II – Bilingual Japanese Speaker

Role Overview

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing.
• Assist all members of collections staff with daily processes and procedures when required!

Requirements

• High School Diploma/GED
• Must possess excellent written and verbal communication and organizational skills.
• Must meet federal and state license requirements
• Flexible Schedule M-Sat from 8am to 10pm

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 6 months collections experience or related area (Customer Services or Sales)
• Skip tracing experience
• Timeshare Industry, Financial Services or Banking experience

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!