AI Practitioner, Forward Deployed Engineer

Role Overview

• Build on the Enterprise GPT Platform
• Design and ship low-code/no-code agents and multi-step workflows for real “jobs to be done.”
• Use our platform’s Agent Builder, actions, MCP tools, and adjacent automation (e.g., n8n, Power Automate, Zapier/Make).
• Connect the Enterprise GPT Platform to systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs.
• Orchestrate the platform with external AI tools, services, and models to build a unified, high-impact AI ecosystem for AHEAD.
• Design and implement MCP (Model Context Protocol) servers and integrations that extend platform capabilities and enable richer, context-aware AI experiences.
• Implement custom services and integrations (REST APIs, webhooks) when low-code isn’t enough.
• Ensure solutions are secure, reliable, observable, and compliant in hybrid/SaaS environments.
• Proactively surface pain points across AHEAD’s business units and translate them into AI-powered solution opportunities.
• Partner with stakeholders to prioritize high-impact use cases and build scalable, repeatable solutions — not one-offs.
• Measure and communicate the business value of solutions delivered (time saved, errors reduced, adoption rates).
• Embed with business teams, run discovery, and turn fuzzy asks into clear problem statements and MVPs.
• Manage executive and senior stakeholder engagement: expectations, demos, decisions, and adoption.
• Rapidly prototype, validate with real users, and harden MVPs into scalable, production solutions.
• Apply production LLM practices: prompt and agent design, guardrails, and evaluation.
• Instrument usage, reliability, and token/credit consumption at the agent and team level.
• Use data to improve quality and reduce unnecessary spend (context scoping, summarization, caching, model choice).
• Identify gaps in platform governance and proactively design guardrails, standards, and controls that reduce business risk and enable safe scaling.
• Build governance into solutions from the start — not as an afterthought — including access controls, usage policies, auditability, and content safety.
• Define and maintain promotion standards (naming, ownership, documentation, risk classification) that keep the platform manageable as it grows.
• Manage solution lifecycle end-to-end: intake → build → test → promote → iterate → retire as needed.
• Partner with Security, Legal, and Compliance stakeholders to ensure platform practices meet enterprise risk requirements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data/Analytics, or equivalent experience.
• Experience in technical roles such as AI Practitioner, Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Automation Engineer or similar, with direct stakeholder engagement.
• Production LLM experience, including:
• Prompt/system design and agent development
• Evaluation frameworks (test sets, metrics, offline/online evals)
• Deployment and operation at scale (multiple teams/use cases)
• Full-Stack Programming Skills: Ability to handle both client-side (frontend) and server-side (backend) development, ensuring a complete, functional application.
• Custom Integrations: Experience creating unique solutions to connect different software applications (e.g., using APIs to make an internal database talk to a CRM tool).
• Track Record of Shipping Production Software: A documented history of building and releasing software that is actually used by real customers, not just in testing.
• Familiarity with enterprise systems:
• Security frameworks (RBAC, least privilege, SSO/SAML/OAuth/OIDC, auditability)
• Common business stacks (e.g., Salesforce, M365/SharePoint/Teams, ServiceNow, ticketing/ITSM, CRM/ERP)
• Hands-on experience with low-code/no-code or automation platforms (Enterprise GPT Platform experience strongly preferred; others like Power Automate, n8n, Zapier/Make, ServiceNow, Salesforce Flows are helpful).

Tech Stack

• ERP
• ITSM
• ServiceNow

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.