Customer Service Advisor

Role Overview

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Product advice for vehicle components (training given)
• Handling pre-sale and post-sale customer service enquiries
• General office duties
• Liaising with suppliers, couriers, and other departments in support of customers
• A shorter work week
• 4 days per week, 8am to 7pm, with 1 hour of breaks

Requirements

• Experience in a customer service environment, whether over the phone, online, or face-to-face
• Good attention to detail
• Ability to work to deadlines
• Enjoy problem solving and finding solutions for customers

Benefits

• 23 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme
• Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
• Quarterly, reward and recognition awards!
• Bonus scheme