Set up new content items in all applicable platforms with an error rate of <3%.
Audit all new product releases to ensure all key data points are accurate prior to release to websites.
Set up and maintain monthly webinars.
Prepare and release content to Content Management team for online setup.
Collaborate with the Regulatory team to resolve discrepancies and errors.
Process invoices in IPayables for vendors/SMEs/speakers.
Provide support in solving customer content cases and work with the Content team to implement corrections.
Prepare and send contracts via Adobe Sign.
Review content submission to ensure format standards are met.
Assist with the Massage Therapists pilot panel to complete time studies to inform CE hour calculations for NCBTMB approval.
Track and update all project information in Monday.com.
Identify opportunities for process and workflow improvements and cost savings.
Responsible for maintaining and ensuring our Content Library filing system is accurate and up to date with consistent naming conventions, files and file structure.
Review, update, and create SOP for all Learning Operation processes.
Perform quality checks for all new released products, including reviewing descriptions and testing functionality.
Complete other duties and special projects as assigned.

Bachelor’s degree in business or related field; applicable experience may be considered in lieu of a degree.
Minimum two (2) years in project management, content production, editorial, accreditation, management, or similar role.
Proficient in using Microsoft Office.
Proficient in basic HTML coding.
Previous experience using AI preferred.
Experience with project management software preferred (Monday.com).
Demonstrated history of excellent organizational skills and attention to detail.
Ability to manage multiple projects and consistently meet deadlines.
Process-oriented thinker who has a track record of seeking out process improvement opportunities.
Excellent communication skills, both written and verbal.
Track record of approaching projects and tasks with a sense of ownership.

Content Production Specialist

Key skills