Reporting to the TechHub Manager, you will be the regional IT SME for Oracle EBS.
Lead the intake, shaping, and delivery oversight of Oracle E‑Business Suite (EBS) demand for LATAM, with primary focus on Supply Chain (SCM).
Translate regional functional needs into best practice, feasible EBS solutions (configuration vs. development).
Orchestrate outsourced development work and drive performance of the Managed Service Provider (MSP) to contract SLAs with a continuous service improvement mindset.
Run structured demand intake with LATAM business stakeholders (e.g., Inventory, Logistics, Procurement Order Management) to capture clear, testable functional requirements.
Perform solution triage documenting rationale, impacts, and regression considerations; ensure adherence to Assurant change and control requirements for EBS.
Produce/oversee functional designs, acceptance criteria, and traceability from business requirement → configuration/development → test → deploy → hyper care.
Responsible for facilitating interventions that favor the transfer of information and clarification of doubts.
Plan and manage work packages for the outsourced development partner: backlog, estimations, sprint goals/milestones, and acceptance.
Act as primary IT relationship owner for the EBS MSP across LATAM; hold the MSP accountable to contractual SLAs, monthly reporting, and service improvement.

Oracle EBS (R12.x) hands-on functional expertise in Supply Chain (e.g., Inventory, WMS/MSCA, Purchasing/iProc, Order Management, BOM/WIP) with proven ability to decide config vs. customization and guide delivery.
Demonstrated leadership managing outsourced development teams (near/offsore) and MSPs, including SLA governance, service credits, and CSI programs.
Solid understanding of production control processes for EBS (concurrent jobs, incident workflows, ServiceNow integration).
Experience coordinating cross-functional testing and releases for EBS upgrades or large deployments.
Strong stakeholder management across business (SCM/Operations/Finance) and IT towers.
Bachelor's degree in IT/Engineering/Business (or equivalent experience).
Desirable: Oracle E-Business Suite Certifications (SCM/Financials), ITIL Foundation, Agile (Scrum/PSM), or PMP/Prince2.
Deep understanding of ITIL best practices, operational frameworks, and service management tooling.
Experience of working in insurance/mortgage industry will be a differential
Experience of working in large multi-national organisation desired
Experience of software delivery to both on-premises, cloud, and hybrid environments
Experience of regulatory compliance, risk frameworks, audit standards, SOC2, ITGC, ISO27001, ISO22301, PCI
Experience of Privacy, GDPR etc within the context of IT solution and operations.

Lead Business Systems Analyst, Oracle EBS

Key skills