Document and review existing global business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows
Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users
Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience
Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures
Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements
Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions

Bachelor's degree in human resources (HR) or related field
5+ years of experience in HR operations or HR systems administration
Proficiency with Workday HCM Core features: business process configuration and data administration
Microsoft 365 Skills: Teams, SharePoint administration for HR content and document automation and Visio
Experience with ServiceNow HR Service Delivery or similar ticketing platforms
Strong process mapping and data analysis skills using Microsoft Excel, Microsoft Visio and other visualization tools
Ability to manage multiple priorities in a fast-paced, project-driven environment

Senior Workday HCM Analyst

Key skills