Senior Digital Customer Success Campaign Manager

Role Overview

• Own and evolve our digital customer success programs across the customer lifecycle.
• Design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond.
• Blend program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale.
• Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content.
• Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness.
• Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities.
• Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization.

Requirements

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
• Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
• Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
• Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions.
• Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas.
• Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
• Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey.
• Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up.
• Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued.

Tech Stack

• Cyber Security

Benefits

• Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
• Generous paid time off
• Equity grant
• Participation in incentive programs