Key skills
Salesforce developmentApexLightning Web ComponentsSOQLSalesforce platform configurationSalesforce Experience CloudSalesforce Service CloudCustomer Success technologyCustomer Support technologyForethoughtCatalystGainsightAI-assisted development workflowsSalesforce integration patternsSalesforce certificationsGoAIClaudeSalesforceOKRsChange ManagementCommunicationCustomer SuccessSales
About this role
G2 is the world's largest and most trusted software marketplace, seeking a Forward Deployed Engineer to join their GTM Systems team. This role involves partnering with Customer Success and Customer Support to design and implement technical solutions, owning the full delivery lifecycle from requirements gathering to deployment.
Responsibilities:
- Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary
- Owning the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
- Building and maintaining solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
- Developing within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC) for solutions that go beyond what clicks can deliver
- Designing and deploying AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack to automate and augment how CS and Support teams operate
- Evaluating and integrating new tools as the ecosystem evolves, with a bias toward solutions that reduce manual work and accelerate time-to-value for business teams
- Maintaining the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring
Requirements:
- 8+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
- Salesforce development proficiency: Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets)
- Experience working directly with business stakeholders — comfortable running discovery conversations, asking sharp questions, and pushing back when scope creep threatens delivery
- Hands-on experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud
- Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
- Demonstrated ability to operate without a PM or QA function — you write your own test cases, own your own deployments, and catch your own bugs
- Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents to GTM and operational problems
- Strong written and verbal communication — you can explain a data model to an engineer and a business case to a VP in the same day
- Experience with Salesforce integration patterns (REST/SOAP APIs, platform events, named credentials)
- Exposure to AI tooling for workflow automation (Claude Code, Dust, n8n, or similar)
- Salesforce certifications (Platform Developer I/II, Administrator, Advanced Administrator)
- Prior experience in a Customer Success, Support, or Revenue Operations technology context