Key skills
SaaSSalesforceLeadershipProject ManagementCommunication
About this role
Role Overview
- Coordinate the day-to-day execution of design projects
- Build and maintain production schedules and timelines
- Break down project scope into clear tasks and milestones
- Ensure all work is properly briefed and ready for production
- Track progress across all active projects and follow up on delays
- Ensure deadlines and milestones are met according to plan
- Identify risks early and proactively manage scope, timelines, and expectations
- Manage how design work is distributed across the team
- Assign work based on availability, skillset, and project needs
- Maintain visibility of individual and team workloads
- Ensure workloads are balanced and deadlines are achievable
- Adjust allocations as priorities or timelines shift
- Highlight capacity constraints or risks to the Solutions Manager
- Provide clear visibility into project status and performance
- Track progress against timelines and milestones
- Maintain accurate project and resource tracking systems
- Report on delivery status, risks, and delays to Creative Design Leadership
- Support utilisation and capacity reporting
- Ensure data used for reporting is accurate and up to date
- Support alignment across teams involved in delivery through:
- Acting as the coordination point for project updates and timelines
- Ensuring stakeholders have clear and consistent information
- Follow up on dependencies and required inputs
- Escalate issues or blockers when needed
Requirements
- 3+ years experience in project management, creative operations, or delivery within a SaaS, agency, or professional services environment
- Comfortable with Automation Tooling an automation frameworks for streamlining and reporting processes ( Zapier, Workato, Notion)
- Strong customer-facing communication skills with enterprise stakeholders
- Demonstrated experience managing multiple concurrent workstreams
- Familiar with the use of Salesforce, Omni for Tracking and reporting
- High operational rigor with comfort using project management tools and reporting frameworks
Benefits
- Professional development opportunities
- Flexible work arrangements