Own the full customer lifecycle for Wayfinder accounts across APAC — from onboarding and adoption through renewal and expansion
Track and report on customer outcomes (fuel savings, CII improvement, fleet efficiency) and use those insights to deepen engagement
Proactively manage portfolio health, identifying churn risk early and driving resolution with urgency
Lead renewal and upsell conversations in partnership with the APAC Sales Director
Serve as the regional voice of the customer, synthesizing feedback to influence product roadmap and go-to-market decisions
Represent Sofar at maritime industry events across APAC, building credibility and presence in key shipping hubs
Build scalable CS infrastructure — playbooks, onboarding guides, health score frameworks — as the APAC book of business grows

6+ years of customer success, account management, or commercial experience in a B2B SaaS or technology environment
Demonstrated success managing a portfolio of enterprise or mid-market accounts, including renewals and expansion revenue responsibility
Strong track record of driving measurable customer outcomes and translating product capabilities into business value
Excellent communicator — comfortable operating across levels, from vessel crews to C-suite stakeholders, and across cultures throughout APAC
Experience working in or closely with the maritime, logistics, or energy sectors is highly preferred
Ability to work independently and manage ambiguity in a fast-moving, distributed team environment
Based in Singapore with willingness to travel across the APAC region.

Customer Success Manager, APAC

Key skills