Key skills
TypeScriptVoIPRTime Management
About this role
Role Overview
- Acting as first-line support to our customers – aiming to solve their technical queries by phone and email;
- Tracking, collating and responding to customer issues within agreed timescales;
- Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases;
- Working closely with Service Account Managers to help develop, grow and retain customer accounts.
Requirements
- Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
- Knowledge of supporting GSM
- preferred.
- A professional telephone manner and call management skills.
- Outstanding written and verbal skills in French are required.
- Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.
- Exceptional customer relationship management skills – including handling complaints effectively.
- Good teamwork, organizational and time management skills.
- Excellent analytical and problem-solving skills.
- Good attention to detail and the ability to understand and follow technical processes accurately.
- You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
- Availability to work Monday to Friday, adjusting the schedule accordingly to Daylight Saving Time – Winter from 5am to 2pm, Summer from 4am to 1pm, Brasília time.
Tech Stack
- TypeScript
- VoIP
Benefits
- CLT contract — enjoy job stability and reliable benefits that value your work
- Quarterly performance bonuses to reward your hard work and achievements
- Meal allowance paid into Caju card — R$100 per working day
- Health insurance with SulAmérica — 50% covered by the company
- Extended parental leave
- 180 days of maternity leave and 20 days of paternity leave.
- Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
- Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)!