About this role

Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system.
Provide excellent customer service to patients.
Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
Assure that all requests are handled accurately and efficiently.
Educate patients on the importance of changing out supplies clinically.
Suggested and insurance approved schedules.
Create sales orders and confirm accuracy of items and patient demographics.
Perform other duties as assigned.

Two years of customer service experience
Customer oriented with excellent oral and written
Strong written and oral communication skills
Strong computer skills with the ability to navigate multiple software platforms
Must be able to multi-task between varies software platforms (CallShaper, SNAP, Brightree)
Self-motivated, team player
Works well in fast paced professional environment
Ability to work independently and meet target goals
Dedicated home office space free of distractions and noise
High speed home internet
Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout.

Customer Service Agent

Key skills