Conduct employee onboarding, offboarding, and new hire orientation, including hardware setup and software installation.
Support Mac and Windows operating systems end to end, as well as mobile devices (Apple, Android).
Manage user and software access through tools such as Okta, Jira, and Google Workspace.
Update and maintain asset Inventory and manage hardware refresh cycles, including purchasing, provisioning, configuring, and shipping.
Work with Legal/Compliance to ensure IT security meets or exceeds compliance requirements, including supporting AI tools.
Document solutions, create guides, and explain steps when troubleshooting tickets.

2+ years of experience in IT
An Associate’s degree or equivalent experience preferred
Familiarity with a fully remote environment, zero-touch deployment architecture, and device management through MDM.
Atlassian suite experience (Jira, Confluence, and Service Management)

Regular and reliable attendance is an essential function of this position.
Ability to effectively communicate is an essential function of this position.
Ability to utilize a computer for an extended period of time.
Ability to self-manage while maintaining open communication with the team
This role requires the ability to travel. The average travel requirements of this role are 10%

IT Operations Administrator

Key skills