Customer Service Representative

Role Overview

• Manage high call volumes from inbound phone traffic.
• Follow company policies and procedures to handle calls efficiently and professionally.
• Achieve member engagement targets by adhering to departmental guidelines.
• Respond to customer complaints and resolve issues following company standards.
• Multitask across several applications in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills.

Requirements

• Excellent verbal communication
• At least 85% English level is required (B2, C1, C2)
• High school diploma or equivalent.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Windows computer and headset (**Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10
• 11,** Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a fixed full-time schedule with reliability.
• Police record
• A copy of the ID

Benefits

• Salary range upto $600 depending on experience and location.
• Paid training program.
• Opportunity for professional growth within a dynamic company.
• 100% remote
• Payment through Payoneer once a month.