HealthCare Customer Service Representative - UMA

TTEC is hiring a remote HealthCare Customer Service Representative to assist customers with questions and issues. The role involves responding to incoming communications and researching answers while following HIPAA guidelines to protect patient privacy.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)