Senior Delivery Manager, Services

Role Overview

• Drive alignment between North America services delivery and other Red Hat stakeholders such as Account Executives, Territory Service Managers (TSMs), Solution Architects, Technical Account Managers, and Customer success.
• Analyze region’s market trends, evaluate competitive customer landscapes and surface unmet customer needs to drive the development of differentiated service offerings.
• Facilitate proactive escalation resolution and issue management, while strengthening strategic partnerships and serving as a trusted advisor to prompt client loyalty, retention, and service expansion.
• Coach and empower project managers through structured development, performance feedback, and skill-building programs; lead talent acquisition, enable succession planning, and champion a culture of learning and continuous improvement.
• Advance operational excellence by implementing best practices, standardizing processes and leveraging technology to drive process improvement by optimizing resource allocation and ensuring efficient service delivery through robust PMO practices including project forecasting, capacity planning, utilization management, cross-functional alignment, managing revenue backlogs, and governance; oversee project health checks, risk reviews, change management, and reporting while maintaining delivery tools for project setup, time tracking and operational compliance.
• Drive end-to-end financial accountability across programs and projects, including revenue forecasting, margin management, and financial risk mitigation, to ensure profitability and sustained business growth.
• Champion Red Hat culture and foster positive associate experiences.

Requirements

• Proven experience in leading complex project/program portfolios within a fast-paced technology or consulting environment.
• Proven track record of driving strategic initiatives, aligning delivery execution with business objectives, and achieving revenue growth.
• Experience analyzing market trends, competitive landscapes, and customer needs to develop differentiated service offerings.
• Significant experience in proactive escalation resolution, issue management, and building strong client relationships to foster loyalty and retention.
• Seasoned leadership skills with a focus on coaching, mentoring, and developing high-performing project management teams, including talent acquisition and succession planning.
• Deep understanding of operational excellence principles and experience in implementing best practices, standardizing processes, and leveraging technology to drive process improvement and efficiency.
• Robust financial acumen with experience in end-to-end financial accountability, revenue forecasting, margin management, and financial risk mitigation.
• Knowledge in project/program management methodologies, best practices, and professional services automation (PSA) tools like Salesforce.
• Strong capability in resource management, capacity planning, and project health checks, risk reviews, change management, and reporting.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to work collaboratively with cross-functional teams at all levels.
• Bachelor's degree or equivalent experience in a related field; PMP certification or equivalent is highly desirable.
• In-depth knowledge of Red Hat technologies and services is a significant advantage.

Tech Stack

• PMP

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account
• healthcare and dependent care
• Health Savings Account
• high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!