Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Bachelor’s degree or equivalent relevant experience.
2-5 years of experience in Engineering or Laboratory Technology.
Ability to travel 25% within the assigned territory.
Strong troubleshooting and problem-solving skills with laboratory instrumentation
Ability to work independently and thrive in team environments
Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).

Field Service Engineer, Nasa

Key skills