Programme Manager

Role Overview

• Lead the end-to-end execution of complex programs, ensuring delivery across scope, schedule, budget, quality, and risk constraints.
• Define and implement program governance frameworks, reporting cadence, escalation mechanisms, and decision forums.
• Maintain integrated program plans, dependency maps, milestones, and delivery roadmaps across multiple workstreams.
• Track and control progress, proactively identifying risks, blockers, and resource conflicts, and driving mitigation plans.
• Design, implement, and continuously improve delivery processes, templates, tooling, and best practices across the PMO.
• Standardize reporting, dashboards, and delivery metrics to provide transparency on execution health, velocity, and outcomes.
• Champion agile, hybrid-agile, and digital delivery methodologies, adapting frameworks to unique program needs.
• Ensure program documentation and artefacts meet organisational governance and audit standards.
• Partner with delivery leadership to manage program resourcing, capacity planning, and utilisation.
• Track program budgets, forecasts, and financial performance, identifying opportunities for cost optimisation and efficiency gains.
• Support prioritisation decisions based on operational constraints, delivery capacity, and business value.
• Align multiple teams and stakeholders to deliver against integrated program outcomes.
• Manage interdependencies across product, engineering, design, platform, and business teams.
• Facilitate planning workshops, delivery reviews, and retrospectives to drive alignment and execution rigor.
• Communicate program status, risks, and delivery insights to senior stakeholders and executives.
• Manage escalations, facilitate decision-making, and ensure timely resolution of operational issues.
• Ensure change management activities are integrated into program delivery plans to support adoption and business outcomes.
• Provide guidance and coaching to Project Managers on delivery best practices, tools, and methodologies.
• Act as an escalation point for complex delivery challenges.
• Contribute to capability building within the PMO through training, playbooks, and knowledge sharing.

Requirements

• 8–12+ years of experience in program or project management within digital, technology, or transformation environments.
• Proven experience managing multi-stream programs with complex dependencies across engineering, product, and business teams.
• Strong understanding of delivery operations, governance frameworks, and execution management.
• Experience with agile, hybrid, and waterfall delivery models; certifications (PMP, SAFe, Scrum Master) are a plus.
• Demonstrated ability to manage budgets, forecasting, resourcing, and capacity planning.
• Proficiency with delivery tooling (Jira, Confluence, Smartsheet, Google Workspace, Notion, Miro, dashboards).
• Excellent stakeholder management, communication, and escalation management skills.
• Strong analytical and problem-solving abilities with a structured, process-driven mindset.

Tech Stack

• PMP

Benefits

• Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
• Vacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.
• Benefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.