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Account Manager – Coach at Wing Assistant | JobVerse
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Account Manager – Coach
Wing Assistant
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Account Manager – Coach
Philippines
Full Time
1 day ago
$50,000 - $70,000 PHP
No Sponsorship
Apply Now
Key skills
Leadership
Communication
Customer Success
About this role
Role Overview
Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends
Requirements
Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in
quality assurance
and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a
hybrid setup
and align with a
US time zone (night shift)
schedule
Must present original coaching/training materials
during the hiring process
Apply Now
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